Zoome Casino Privacy Policy

At Zoome Casino, we take your privacy seriously. This page outlines the Zoome Casino privacy policy — a comprehensive document that explains exactly how we handle your personal data, what information we collect, why we collect it, and what rights you hold as an Australian player. Our commitment to data protection is guided by the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where relevant, the General Data Protection Regulation (GDPR). Whether you are concerned about data security, cookies, or the sharing of your personal information with third parties, this document answers all of your questions clearly and transparently.

1. Identity of the Data Controller

Zoome Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines how and why your user data is processed, we act as the data controller for all personal information collected through our website, zoomescasino.com, and our associated mobile applications. Any questions regarding Zoome Casino data protection practices or the handling of your personal data can be directed to our dedicated Data Protection Officer (DPO) at [email protected].

2. What Personal Data We Collect

Zoome Casino collects a range of personal data categories in order to provide you with a safe, compliant, and enjoyable gaming experience. The data collection practices at Zoome Casino encompass the following categories:

2.1 Identification Data

• Full legal name
• Date of birth
• Nationality and country of residence
• Government-issued identification documents (passport, driver's licence, national ID card)
• Proof of address documents (utility bills, bank statements)

2.2 Contact Data

• Email address
• Phone number
• Residential address
• Postal code

2.3 Financial Data

• Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
• Transaction history including deposits and withdrawals
• Source of funds documentation

2.4 Gaming Activity Data

• Game history and session data
• Bets placed, wins and losses
• Bonus usage and wagering progress
• Responsible gambling tool settings (limits, cooling-off periods, self-exclusion status)

2.5 Technical Data

• IP address and geolocation data
• Device type, operating system and browser
• Login timestamps and session durations
• Cookies and tracking identifiers (see Section 6 for our full cookie policy)

2.6 Communication Data

• Records of live chat conversations with our support team
• Email correspondence
• Survey responses and feedback forms

2.7 Sensitive Data

In limited circumstances — particularly for responsible gambling purposes — we may process sensitive personal information such as data relating to health or vulnerability. This is handled with the highest level of care and only where strictly necessary.

2.8 Data from Third Parties

We may receive personal data about you from third parties, including payment processors, identity verification services, fraud prevention databases, and affiliate partners who referred you to Zoome Casino. This data collection from external sources is always conducted in compliance with applicable privacy legislation.

3. How We Collect Your Information

Zoome Casino collects your personal information through several channels:

• Registration forms — when you create your player account
• KYC verification — mandatory document submission before your first withdrawal is processed
• Deposits and withdrawals — payment processing requires financial data
• Gameplay — your gaming sessions generate activity data automatically
• Customer support interactions — live chat and email exchanges
• Cookies and tracking technologies — automatically collected when you browse our website
• Third-party integrations — data received from payment providers, identity verification partners, and regulatory databases
• Promotional activities — when you participate in competitions, surveys, or feedback programmes

4. Purposes of Data Processing

The data processing carried out by Zoome Casino serves several legitimate and legally required purposes. We are transparent about why your user data is used:

5. Legal Basis for Processing

Zoome Casino processes your personal data on the following legal bases:

• Performance of a contract — processing necessary to provide you with casino services under our Terms and Conditions
• Legal obligation — compliance with AML/CTF laws, licensing requirements, and tax regulations
• Legitimate interests — fraud prevention, information security, responsible gambling monitoring, and service improvement
• Consent — marketing communications, optional analytics cookies, and any processing of sensitive personal information. You may withdraw consent at any time.

6. Cookie Policy

The Zoome Casino cookie policy explains how we use cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that allow us to recognise your browser and remember certain information about your visit. Our cookie policy distinguishes between four categories of cookies:

6.1 Essential Cookies

These cookies are strictly necessary for the website to function. They enable core features such as user authentication, session management, and security checks. Essential cookies cannot be disabled without significantly impairing site functionality.

6.2 Analytical Cookies

Analytical cookies help us understand how players interact with our website by collecting aggregated, anonymised usage data. This information guides decisions about site improvements and content optimisation. We use tools such as Google Analytics for this purpose.

6.3 Functional Cookies

Functional cookies remember your preferences — such as your chosen language, preferred game categories, or responsible gambling settings — so that your experience on Zoome Casino is personalised and consistent across sessions.

6.4 Marketing Cookies

With your explicit consent, marketing cookies allow us and our advertising partners to deliver targeted promotional content relevant to your interests. These cookies may track your browsing behaviour across other websites. You can opt out of marketing cookies at any time through our cookie consent manager.

You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website. Withdrawing consent for non-essential cookies will not affect the lawfulness of any processing carried out prior to withdrawal.

7. Sharing Your Data with Third Parties

Zoome Casino does not sell your personal information to third parties. However, we may share your user data with carefully selected partners in specific circumstances:

7.1 Payment Providers

To process your deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, your financial personal data is shared with our payment processing partners. These partners are bound by strict data protection agreements and are prohibited from using your information for their own purposes.

7.2 Identity Verification and Fraud Prevention Services

As part of our mandatory KYC process, your identification documents and personal details may be shared with accredited identity verification providers and fraud prevention databases. This is a legal obligation under our licensing terms.

7.3 Regulatory Authorities

We may be required by law to disclose your personal data to government agencies, regulatory bodies, law enforcement agencies, or courts of competent jurisdiction — including the Curaçao Gaming Control Board and Australian authorities where applicable.

7.4 Technology and Service Partners

We work with trusted technology partners to deliver our gaming platform, customer support systems, and marketing tools. These partners act as data processors on our behalf and are contractually required to maintain appropriate data security standards and confidentiality.

7.5 Corporate Transactions

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to equivalent data protection commitments.

8. International Data Transfers

As Zoome Casino operates globally, your personal data may be transferred to and processed in countries outside Australia. Where such transfers occur, we take all reasonable steps to ensure that your personal information receives an equivalent level of protection as required under Australian law. Safeguards we use include:

• Standard contractual clauses approved by relevant data protection authorities
• Transfers only to countries with adequate data protection frameworks
• Binding corporate rules where applicable
• Specific consent from you where no other safeguard is available

9. Data Security

Zoome Casino data security is built on industry-leading technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our information security infrastructure includes:

• 256-bit SSL/TLS encryption — all data transmitted between your device and our servers is protected by military-grade encryption
• Firewalls and intrusion detection systems — our network is protected by multi-layer firewall configurations and real-time threat monitoring
• Data encryption at rest — sensitive personal data is stored in encrypted databases
• Access controls — only authorised personnel with a legitimate business need can access your personal information, and all access is logged and audited
• RNG certification — our random number generators are independently certified, ensuring fair play and system integrity
• Regular security audits — we conduct periodic penetration testing and vulnerability assessments to maintain the highest standards of data security

While we apply robust data security measures, no online system is completely immune to risk. We encourage you to use a strong, unique password for your Zoome Casino account and to enable two-factor authentication where available.

10. Data Retention Periods

Zoome Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our data storage practices are as follows:

After the applicable retention period expires, your personal information is securely deleted or anonymised so that it can no longer be linked to you. Where data storage beyond the standard period is required for ongoing legal proceedings or regulatory investigations, we will retain the relevant data until those matters are resolved.

11. Your Privacy Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, as well as the GDPR where applicable, you hold a range of privacy rights in relation to your personal data held by Zoome Casino. These privacy rights are summarised below:

11.1 Right of Access

You have the right to request a copy of the personal information Zoome Casino holds about you. We will provide this information within 30 days of receiving a valid request, free of charge.

11.2 Right of Correction

If any of your personal data held by us is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update basic account information directly through your player profile, or contact us for more complex amendments.

11.3 Right to Deletion

You may request the deletion of your personal information in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Note that we may be required to retain certain data for regulatory compliance purposes even after an account closure request.

11.4 Right to Restriction of Processing

You have the right to request that we restrict our data processing activities in specific circumstances, such as when you contest the accuracy of your data or have objected to processing pending verification of our legitimate grounds.

11.5 Right to Data Portability

Where technically feasible and legally permissible, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to have this data transferred directly to another service provider.

11.6 Right to Object

You have the right to object to our processing of your personal information where that processing is based on our legitimate interests. You also have the unconditional right to object to the use of your data for direct marketing purposes.

11.7 Right to Withdraw Consent

Where processing is based on your consent — such as for marketing emails or optional analytics cookies — you may withdraw that consent at any time without affecting the lawfulness of prior processing. To withdraw consent for marketing communications, click "Unsubscribe" in any promotional email, update your account preferences, or contact us at [email protected].

To exercise any of these privacy rights, please submit a written request to our Data Protection Officer at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days. In cases of complexity or high volume, this period may be extended by up to an additional 60 days, with prior notification to you.

12. Supervisory Authority — OAIC

If you are an Australian resident and you believe that Zoome Casino has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the national body responsible for overseeing compliance with the Australian Privacy Act 1988.

You can contact the OAIC through the following channels:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

We encourage you to contact us first at [email protected] so that we can attempt to resolve any concerns directly before escalating to the OAIC.

13. Data Protection Officer

Zoome Casino has appointed a dedicated Data Protection Officer to oversee Zoome Casino data protection compliance and to serve as the primary point of contact for all matters related to personal data and privacy rights. You can reach our DPO at:

• Email: [email protected]
• Response time: Within 5 business days

Our DPO is responsible for ensuring that our data processing activities comply with all applicable data protection laws, conducting internal audits, managing data security incidents, and liaising with regulatory authorities.

14. Responsible Gambling and Privacy

Zoome Casino's responsible gambling tools — including deposit limits, bet limits, loss limits, session limits, cooling-off periods (24 hours, 48 hours, 7 days, and 30 days), and self-exclusion (6 months, 1 year, 5 years, or permanent) — require us to process certain personal data about your gaming behaviour. This processing is carried out in the interests of player protection and is considered a legitimate purpose under our privacy framework. Your responsible gambling preferences are treated as confidential and are never used for marketing purposes.

15. Children's Privacy

Zoome Casino strictly prohibits access to our platform by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account or provided us with personal information, we will immediately close the account and delete all associated data. If you believe a minor has accessed our services, please contact us immediately at [email protected].

16. Updates to This Privacy Policy

The Zoome Casino privacy policy may be updated periodically to reflect changes in our data processing practices, legal requirements, or business operations. When we make material changes to this policy, we will notify registered players via email and display a prominent notice on our website. The "last updated" date at the bottom of this page will always reflect the most current version. We encourage you to review this privacy policy regularly to stay informed about how we protect your personal information.

17. Frequently Asked Questions

What personal data does Zoome Casino collect from Australian players?

Zoome Casino collects identification data, contact details, financial information, gaming activity records, and technical data such as IP addresses and device information. The full scope of our data collection is outlined in Section 2 of this privacy policy.

How does Zoome Casino protect my personal information?

We protect your personal data using 256-bit SSL encryption, advanced firewalls, encrypted data storage, strict access controls, and regular security audits. Our approach to information security is comprehensive and continuously updated to counter emerging threats. For more details, see our data security section above.

Can I request a copy of my personal data held by Zoome Casino?

Yes. Under your privacy rights as an Australian player, you are entitled to request access to any personal information we hold about you. Send your request to [email protected] and we will respond within 30 days.

Does Zoome Casino sell my personal data to third parties?

No. Zoome Casino does not sell your personal data to any third parties. We only share user data with trusted partners — such as payment processors and identity verification services — who are contractually bound to maintain strict confidentiality and data protection standards.

How do I opt out of marketing emails from Zoome Casino?

You can withdraw your consent for marketing communications at any time by clicking "Unsubscribe" in any promotional email, updating your account settings, or contacting us at [email protected]. Opting out of marketing does not affect essential account communications.

What cookies does Zoome Casino use?

Zoome Casino uses essential, analytical, functional, and marketing cookies. The full details of our cookie policy — including how to manage your cookie preferences — are set out in Section 6 of this document. You can modify your cookies settings at any time via our cookie consent manager.

How long does Zoome Casino retain my personal data?

Retention periods vary by data category. Account data is kept for the duration of your membership plus 5 years post-closure for AML compliance, while financial records are retained for 7 years. Full details are provided in our data storage and retention table in Section 10.

Who is the supervisory authority for privacy complaints in Australia?

The Office of the Australian Information Commissioner (OAIC) is the national supervisory authority responsible for overseeing privacy compliance in Australia. If you have an unresolved complaint about how Zoome Casino handles your personal data, you may contact the OAIC at www.oaic.gov.au or call 1300 363 992.

This privacy policy was last reviewed and updated in August 2025. For any questions or concerns about the Zoome Casino privacy policy or your privacy rights, please contact our Data Protection Officer at [email protected]. We are committed to maintaining the highest standards of data protection, confidentiality, and information security for all Zoome Casino players.